Refund policy

At Harsh Conditions, we take pride in providing high-quality products built to endure tough environments. If you're not completely satisfied with your purchase, we’re here to help. This Return and Refund Policy complies with applicable Canadian consumer protection laws, including those specific to your province or territory.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in its original packaging.

  • You must provide a receipt or proof of purchase.

Non-returnable items include:

  • Gift cards

  • Perishable goods (if applicable)

  • Downloadable or digital products

  • Personal use items (e.g., underlayers, face coverings) for hygiene reasons

  • Customized or made-to-order items, unless defective or incorrect

Exchanges

If your item is defective, damaged, or you received the wrong product, we will replace it at no additional cost.
Please contact us within 7 days of receiving the product, including your order number, a photo of the issue, and a brief description.

Refunds

Once we receive and inspect your return, we’ll let you know the outcome:

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • If denied, we’ll explain why and return the item if requested (shipping may apply).

Note: Original shipping charges are non-refundable, unless the return is due to our error.

Return Shipping

Customers are responsible for the cost of return shipping unless:

  • The item was incorrect or damaged

  • The return is due to our error

We recommend using a trackable shipping method. Harsh Conditions is not responsible for items lost in transit.

Consumer Rights Notice

Harsh Conditions complies with the Canadian Competition Act, Consumer Protection Acts of each province (including the Consumer Protection Act, 2002 in Ontario and Loi sur la protection du consommateur in Quebec), and applicable eCommerce standards.

You may have additional rights depending on your province. We respect and uphold all required consumer guarantees, including rights to repair, replacement, or refund for faulty products.

Contact Us

If you have any questions about this policy or need help with a return:

Email: info@harshconditions.ca
Mailing Address: