Shipping policy

At Harsh Conditions, we’re committed to getting your gear to you quickly, securely, and reliably. This Shipping Policy outlines how we process and ship orders within Canada and internationally.

Processing Times

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, and another email with tracking information once it has shipped.

During high-volume periods (e.g., holidays, sales), processing may take an extra 1–2 business days.

Domestic Shipping (Within Canada)

  • We offer standard and express shipping options at checkout.

  • Standard shipping usually takes 2–8 business days depending on your location.

  • Express shipping is typically 1–3 business days.

  • Shipping costs are calculated at checkout based on package weight, size, and destination.

We use major carriers such as Canada Post, UPS, and FedEx.

International Shipping

We currently offer international shipping to select countries. If your country is not available at checkout, please contact us at info@harshconditions.ca.

  • International delivery times typically range from 5–20 business days, depending on the destination and customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number and carrier information.

Please allow up to 24 hours for tracking updates to appear after the shipment is confirmed.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Customs clearance

  • Carrier issues

  • Incorrect or incomplete shipping addresses

If your order is significantly delayed, contact us and we’ll do our best to assist you.

Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us immediately at info@harshconditions.ca with your order number and details.

  • We will work with the carrier to resolve the issue. Depending on the situation, we may offer a replacement or refund.

Incorrect Shipping Information

Please double-check your shipping address before completing your order.
Harsh Conditions is not responsible for packages delivered to the wrong address due to incorrect information entered by the customer.

Questions

For any questions related to shipping, please contact:
Email: info@harshconditions.ca